The Money You Can See: Cash-in-Transit
In 2022 I was part of a project with a financial services company that distributes social grants on behalf of the state. The project had us visiting ATMs on grant days to understand ATM usage and recipient spend behaviors. The money lands overnight. By the time the doors open, long queues have already formed at the ATMs, and they remain this way throughout the morning. The ATMs I was watching stood inside a Pick n Pay. Those who reached the ATM would withdraw the entire grant, walk into the same Pick n Pay, and spend a good part of it almost immediately. We basically watched a month's relief land and lift off again, almost in one motion. Whatever was not spent in the shop went other places. Some paid a taxi fare, some bought daily supplies from a spaza, some went into a society contribution. But follow each of those a step further and the pattern holds. The taxi's takings went to petrol from an oil company. The spaza's went to restock brands made by listed manufacturers....